14400 Privacy Policy: How We Protect Your Information

1. Information We Collect

When you register and use the 14400 platform, we collect several categories of information to enable us to provide a safe, efficient, and relevant service:

Account Information

• Your full name, email address, phone number, and date of birth as provided during registration.
• The username and password you create for login purposes.
• Identity documents (such as a national ID or passport) submitted during the identity verification process.

Payment Information

• Payment method details you provide, including local bank account numbers, account holder names, and e-wallet information.
• Records of deposit and withdrawal transactions in MYR (RM).
• 14400 does not store credit or debit card numbers directly — payments are processed through secure payment operators.

Technical and Usage Information

• IP address, browser type, operating system, and device information used to access the platform.
• In-platform activity data such as games played, session duration, pages visited, and actions taken.
• General location information based on your IP address for regional compliance purposes.

2. How We Use Your Information

All information collected by 14400 is used solely for the following purposes:

• Account management: Processing registrations, verifying identities, and keeping your account secure.
• Transaction processing: Processing deposits, withdrawals, and financial checks accurately and promptly.
• Service delivery: Ensuring the platform functions properly and that the user experience is optimised for mobile devices.
• Communications: Sending important account notifications, service updates, and promotional information (where you have given your consent).
• Legal compliance: Meeting applicable legal requirements, including age verification and fraud prevention.
• Platform improvements: Analysing usage patterns to improve the features and usability of the 14400 platform.

We do not use your information for any purpose beyond what is stated above without first obtaining your consent.

3. Use of Cookies and Tracking

The 14400 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.

Types of cookies we use:

• Session cookies: Required to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
• Preference cookies: Saves your preferences such as display language and game settings for easy access in future visits.
• Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform.

4. Data Storage, Security, and Third-Party Sharing

Storage & Security

Your personal information is stored on secure servers with industry-standard encryption. 14400 implements appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or accidental disclosure. Access to users' personal information is restricted to staff who require it to carry out their duties.

Your data is retained for as long as your account remains active, or as long as required by law. Upon account closure, data that is no longer needed for legal compliance purposes will be deleted or anonymised within a reasonable timeframe.

Third-Party Sharing

14400 does not sell, rent, or disclose your personal information to third parties for marketing purposes. Your information is only shared in the following limited circumstances:

• Payment processors and financial institutions that handle your transactions.
• Technical service providers who assist us in operating the platform, bound by strict confidentiality agreements.
• Regulatory authorities or law enforcement agencies when required by law.

5. User Rights & How to Contact Us

Your Rights as a 14400 User

As a 14400 platform user, you have the following rights with respect to your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: If your information is inaccurate or out of date, you may request that we update it. For certain details, you can make changes directly in your account settings.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information, subject to record-keeping obligations required by law.
• Right to Withdraw Consent: You may withdraw your consent to receive marketing communications at any time via your account settings or by contacting us.

Changes to the Privacy Policy

14400 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices or legal requirements. Users will be notified of any significant changes via the platform. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the 14400 customer support team by email at: [email protected]. Our team will respond within a reasonable timeframe. You may also refer to FAQ page for more information.